Return Policy

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery.

Once delivery has been accepted, the following conditions apply:

Many items have a Restocking Fee; please see the individual product.

  • You are responsible for the cost of return shipping or pickup.
  • The item must be in new, unused condition. Indications of use include, but are not limited to: cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratched remotes.
  • All accessories and chargers included in the product’s box must be returned, for example: chargers, baskets, and/or additional colored shrouds. Accessories not included in the box and/or those purchased separately do not have to be returned as part of a return and will not be refunded.
  • Unfortunately, outgoing freight, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.

General Return Windows

Please reference the individual product’s Return Tab for specific details regarding an individual product’s return policy.
Most items may request a return within 10 days of receipt for a refund. You are responsible for the cost of return shipping or pickup.

There are certain products that are custom-made by the manufacturer and are non-returnable. These include:

  • Ultralightweight wheelchairs
  • Sport wheelchairs
  • Custom-built lift chairs, including those with upgraded fabrics, heat and massage, PowerPillow, footrest extension or left-hand control options.
  • Custom-built wheelchairs made by the manufacturer to fit your specific needs and body measurements.
  • Some scooters and power chairs with custom add-ons
  • Vehicle Lifts 
  • Stairlifts
  • Patient Lifts
  • Open-Box Items
  • Used Equipment
  • Parts for repairs

For hygienic reasons, the following products are non-returnable:

  • Bath safety equipment
  • Seating Products – Cushions and Backs
  • All slings
  • Mattresses

Returned products are subject to a 25% restocking fee. These include:

  • Lift chairs
  • Power wheelchairs
  • All scooters
  • All manual wheelchairs (excluding custom which are non-returnable)
  • Beds