Credit and Debit Card Policies

BUIT MOBILITY SOLUTIONS accepts most major credit cards for credit identification to be on file up to 72hrs after returned equipment and payment at the time of rental. Debit Cards can be used as a form of payment for rental charges. Note: Prepaid Debit/Gift cards and Checks are not acceptable methods of credit or identification. One of the above-mentioned cards must be presented.

Returned Checks

A returned check fee of $50.00 will be charged for any check returned for Non-Sufficient Funds. For every month not paid thereafter, an additional charge of $25.00 will be added. Any court costs or additional fees accrued will be the obligation of the Customer.

No Show Policy or Cancellation

As a courtesy to fellow Customers, kindly cancel any unneeded reservation as soon as your plans change. A cancellation fee of 25% will be charged if reservations are not canceled at least 48 hours prior to the day of delivery. To avoid this fee, please cancel at least 3 days in advance. Any cancellation on or after the scheduled delivery date is non-refundable.

Rental Extensions

Rental equipment is due back on the date/time specified on the rental agreement, in order to fit into a technician’s schedule. If you need to extend your rental, you must call us prior to its expiration to avoid another weekly rental charge.

Battery Responsibility

Rental equipment is fully charged at the time of delivery. The Customer is responsible for maintaining an adequate battery charge throughout the entire rental term. Running the battery dead will result in a damage fee of the batteries at-cost and a full service call to replace them if such occurs during the rental period.

Use of Equipment:

  • The authorized user of the rental equipment will use the equipment in a careful, diligent, and prudent manner. The user will comply with the manufacturer’s requirements and recommendations and will respect the equipment, adhering to all applicable laws including, but not limited to, all local, provincial, state, or federal laws with respect to the use of the equipment. 
  1. The Customer acknowledges that the equipment will be used for the sole purpose for which it was designed and not for any other purpose. The Customer agrees not to make modifications or any other changes to the equipment. 
  1. The Customer acknowledges that the equipment is a single person piece of equipment and that no additional riders, including children, are allowed on the rental equipment. 
  1. The Customer acknowledges that the equipment is to be returned to the location on the Customer Confirmation. If the equipment is not returned to that location and Buit Mobility Solutions is required to retrieve it from another, without advanced approval, there will be a $50.00 charge automatically applied to the credit card used to pay for the rental. 
  1. The Customer acknowledges that if the equipment is abandoned without notifying Buit Mobility Solutions in advance, there will be $100.00 charge applied if equipment is located. If the equipment is not located, the Customer will be responsible for replacement costs. 
  1. The Customer acknowledges that this equipment is meant to be used on solid surfaces and should not be used on sand, mud, or other soft surfaces and such is a violation of this agreement not covered under the protection plan. If the Customer used rental equipment on such surfaces and the equipment is returned with sand, mud, or manure, such will result in a replacement fee of damaged components and a cleaning fee of $100.00.
  2. The Customer acknowledges that the user(s) of the equipment must be 18 years of age or older.

Loss and Damage:

  • The Customer, or their respective agent, acknowledges that upon acceptance of the equipment’s delivery, they have fully inspected and accepted the equipment in good condition and repair. If any concern or issue is to be raised, the Customer, or respective agent, will contact Buit Mobility Solutions within one (1) hour of acceptance of delivery to give notice of these concerns. 
  1. The Customer, or their respective agent, acknowledges that the operator of the equipment is familiar and knowledgeable with the operation, care, and control of the equipment. They further acknowledge that the operator of the equipment is capable of safely operating the equipment. 
  1. The Customer, or their respective agent, acknowledges that they were provided the opportunity to purchase or waive the protections pertaining to the Protection Plan of this rental agreement. If they chose to waive (decline) the services pertaining to the Protection Plan, they are now solely responsible for any and all repair or replacement costs of the rental equipment. 
  1. The Customer, or their respective agent, will return the equipment at the end of this rental in the same condition it was received.
  2. The Customer, or their respective agent, agrees to pay all costs, expenses, and legal fees incurred by Buit Mobility Solutions in regaining possession of the equipment, enforcing, or recovering any damage, loss, or claims against the Customer.

 

Protection Plan

 

The Basic Protection Plan covers accidental damage to the equipment that does not violate the terms and conditions, and excludes accessories listed below.

 

  $35.00 per week with a $250.00 deductible on motorized equipment or the full replacement/repair cost, whichever is lower.

  $25.00 per week with a $50.00 deductible on non-motorized equipment or the full replacement/repair cost, whichever is lower.

 

The Protection Plan Plus covers accidental damage to the equipment that does not violate the terms and conditions, and excludes accessories listed below. The Protection Plan Plus also covers the loss or theft of the equipment.

 

  $70.00 per week with a $250.00 deductible on motorized equipment or the full replacement/repair cost, whichever is lower.

  $60.00 per week with a $50.00 deductible on non-motorized equipment or the full replacement/repair cost, whichever is lower.

 

In the event of theft, the Customer is responsible for filing a police report and providing a copy or claim number to Buit Mobility Solutions within 48 hours of the occurrence. Any theft will have a $100.00 deductible for non-motorized equipment and $500.00 USD deductible for motorized equipment or the full replacement cost, whichever is lower.

Failure to provide a copy of the police report or the claim number will negate the need for a deductible, as the Customer will be responsible for the full replacement cost of any equipment, including accessories. All charges will be processed immediately after the rental is complete to the credit card used to place the rental. The rental cost is not applicable to the deductible or replacement cost.

 

Replacement costs for lost or stolen equipment without Protection Plan Plus:

 

Travel Scooters — $1,000.00

Full Sized Scooter — $1,500.00

Heavy Duty Scooter — $2,000.00

 

Replacement costs for lost or damaged items:

 

Accessories:

Keys — $20.00
Chargers — $100.00
Front Baskets — $75.00
Rear Baskets — $100.00
Battery Packs — $250.00

BUIT MOBILITY SOLUTIONS may repossess rental equipment at any time if such is used in violation of the terms of this agreement.

 

The Customer assumes all risk of loss or damage and waives all claims against BUIT MOBILITY SOLUTIONS by reason thereof. The Customer agrees to hold BUIT MOBILITY SOLUTIONS harmless from and to defend and indemnify BUIT MOBILITY SOLUTIONS against all claims based upon or arising out of such loss or damage. The Customer assumes all risk and liability for any loss, damage or injury, including death, to persons or property of the Customer or others arising out of the use, operation, or driving of the rental equipment.

The following restrictions are cumulative and each shall apply to every use, operation, or driving of the rental equipment: Under no circumstances shall the rental equipment be used or operated by any person: a) under the age of 18; or b) while under the influence of intoxicants or narcotics; or c) in an unsafe manner. The Customer shall defend, indemnify, and hold harmless BUIT MOBILITY SOLUTIONS, all of their agents, officers, servants, and employees from and against any and all losses, liability claims, damages, injuries, demands, actions and causes of action whatsoever, arising out of or related to any loss, damage or injury claimed by persons that may arise from the use, operation or driving of the mobility scooter/electric wheelchair equipment, provided that such loss or damage was not caused by the fault or gross negligence and willful misconduct of BUIT MOBILITY SOLUTIONS or its employees. The Customer assumes all costs and expenses of every kind and nature, including legal fees and disbursements arising out of and in connection with the use, operation or driving of the rental equipment. BUIT MOBILITY SOLUTIONS assumes no liability or responsibility for any acts or omissions of the Customer or of the Customer’s agents, servants, or employees. The Customer shall require drivers to operate the rental equipment with reasonable care and diligence and comply with the terms of this agreement. The Customer shall notify BUIT MOBILITY SOLUTIONS immediately of any and all accidents and damage resulting from the use, operation or driving of the rental equipment. The Customer agrees to pay all costs, expenses, and attorney’s fees incurred by BUIT MOBILITY SOLUTIONS in collecting sums due or in regaining possession of rental equipment or in enforcing or recovering any damage, losses or claims against the Customer. The Customer or the driver of the rental equipment shall in no event be deemed the agent or employee of BUIT MOBILITY SOLUTIONS in any manner or for any purpose whatsoever. Any individual executing this Agreement as the Customer in a representative capacity shall be bound personally, jointly and severally, with such fiduciary, corporation or other entity as to all obligations, expressed or implied, arising hereunder. If any provisions hereof or the application of any provisions to any person or circumstance is held invalid or unenforceable, the remainder hereof and the application of such provision to other persons or circumstances shall remain valid and enforceable.

Waiver of Liability:

The Customer acknowledges that operating the rental equipment has inherent risks, dangers and hazards, including, but not limited to, traffic conditions, weather conditions, road and sidewalk conditions, natural and unnatural objects and obstacles, impact or collision, and negligence of others. THE CUSTOMER ASSUMES ALL RISK AND LIABILITY FOR ANY AND ALL LOSS, DAMAGE, OR INJURY INCLUDING DEATH TO PERSONS OR PROPERTY OF THE CUSTOMER OR OTHERS ARISING OUT TO THE RENTAL POSSESSION, USE, OPERATION, OR CARE AND CONTROL OF THE EQUIPMENT BY THE CUSTOMER, INCLUDING, BUT NOT LIMITED TO, ALL MEDICAL COSTS AND FINANCIAL AND ECONOMIC LOSSES.