Return & Refund Policies
RETURN POLICY AT BUIT MOBILITY
Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.
There will be a 50% charge for a stairway lift that has already been ordered and then cancelled. Custom Lifts are non-refundable and subject to 100% of the contract price if cancelled. There are no returns on stair lifts. No exceptions.
Cancellation Prior to Shipment:
There will be a 10% charge if a signed contract is canceled before product is ordered.
Wheelchair Lifts and Scooter Lifts for Vehicles:
Freight charges plus a 20% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned. Refunds: We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
Cancellation Prior to Shipment: If the lift has not shipped, you can cancel for a fee of 10%.
Vertical Platform Lifts:
Vertical platform lifts are custom made for each order and are non returnable. No exceptions.
Cancellation Prior to Shipment: If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).
Dumbwaiters are custom made for each order and are non returnable. No exceptions.
Cancellation Prior to Shipment: If your dumbwaiter has not been shipped, you can cancel for a fee of 10% (ten percent).
Bath Lifts, Walk In Bathtubs:
Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.
Cancellation Prior to Shipment: If your walk in tub has not been shipped, you can cancel for a fee of 10% (ten percent).
When your new lift chair arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new lift chair the manufacturer will repair it at no cost to you, or replace it with a new lift chair at the manufacturers option. Lift Chairs that have been special ordered, are not returnable.
Cancellation Prior to Shipment: If your chair has not yet shipped, a 10% cancellation fee will be charged. Please note that custom built lift chairs cannot be cancelled once production has begun on the chair.
Canceled scooter orders are subject to a 10% cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 20% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery. Scooter must be new and unused for a full refund.
Replacement Parts and Warehouse Items: No returns are accepted on these items. No exceptions.